The Case Management v3 API helps you manage support requests to resolve any issues with your ​Akamai​ applications and services.

Use this API to track and manage various support cases and to open new cases. If you're a reseller, you can use this API to develop a customer support layer for third-party users.


API v3 limitations

Currently, the Case Management v3 API has following limitations:

  1. Service Account is not supported.
  2. Indirect customers are not supported. Indirect customers should continue to use the Case Management v2 API.

We're working on removing these limitations soon.