Guardicore Platform Agent uses a notification system to keep you informed about important agent events. These notifications cover a range of actions related to Access, Threat Protection, Segmentation, and shared activities. They provide valuable insights into the agent's status, potential issues, and required responses. This section details the types of notifications you may receive, their significance, and how to manage them effectively.

Check agent statuses

The Status pane provides visibility into the current posture of your device. This pane displays the status of three key components: Access, DNS Firewall (Threat Protection), and Network (Segmentation). A green indicator signifies a healthy and active status, while an orange indicator indicates potential issues requiring your attention.

Access status

You can check the current status of Access in the agent's Status menu.

Click the Guardicore Platform Agent icon in the Windows desktop tray bar or the macOS menu bar.
In the Guardicore Platform Agentwindow, click Status.

The Status pane displays the current status for Access:

Status	What does it mean?
Not enrolled	You haven’t configured your Akamai Guardicore Platform Agent yet.
Disabled	The agent couldn’t authenticate to your IdP, your IdP is unavailable, or you disabled Access.
Stopping	The agent is terminating the connection with the IdP.
Starting	The agent is connecting to your IdP to authenticate.
Unauthenticated	You’ve been logged out. You are not authenticated to your IdP.
Authenticated	You are connected and authenticated to your IdP. You have access to your organization's applications and resources.
Enrolling	Enrollment procedure in progress (after a reset or first setup).

Threat Protection status

You can check the current status of Threat Protection in the agent's Status menu.

Click the Guardicore Platform Agent icon in the Windows desktop tray bar or the macOS menu bar.
In the Guardicore Platform Agentwindow, click Status.

The Status pane displays the current status for DNS Firewall (Threat Protection):

Status	What does it mean?
Not enrolled	You haven’t configured your Akamai Guardicore Platform Agent yet.
Protected	Threat Protection is enabled.
Not Protected	Threat Protection is disabled.
Loading	Guardicore Platform Agent is setting up Threat Protection.

Segmentation status

You can check the current status of Segmentation in the agent's Status menu.

Click the Guardicore Platform Agent icon in the Windows desktop tray bar or the macOS menu bar.
In the Guardicore Platform Agentwindow, click Status.

The Status pane displays the current status for Network (Segmentation):

Status	What does it mean?
Protected	Segmentation is enabled.
Not Protected	Segmentation is disabled.
Loading	Guardicore Platform Agent is setting up Segmentation.

Tray bar and menu bar status icons

Similarly, the Guardicore Platform Agent tray bar or menu bar icon changes to reflect the current status. This visual indicator helps you quickly understand if you are securely connected and protected.
Here's a breakdown of the status icons and their meanings:

Client Icon	Client Status
	Access: Authenticated Threat Protection: Protected
	Access: Unauthenticated Warning status alert Threat Protection: Not Protected Warning status alert
	The agent is not connected, not configured or disabled.
	Agent update is available.
	Access or Threat Protection: Error status alert

If more than one service is configured in the agent, the component with a higher priority status determines the displayed icon. For example, if Access is authenticated but Threat Protection is in the Not Protected state, the agent displays a warning icon.

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Depending on your operating system's color theme, tray bar or menu bar icons may slightly differ from the ones shown here.

Agent notifications

The Notifications pane displays events related to Access, Threat Protection, and shared activities. To clear all displayed notifications, click Clear All.
This pane lets you monitor and respond to various events, such as:

Agent software updates
Authentication requests
Blocked HTTP requests
Service errors

The Notifications pane uses icons to indicate the type of each event:

Icon	Type	What does it mean?
	Update	There's a new version of Guardicore Platform Agent available. Click Update Now to install.
	Information	A log archive is available. Successful registration.
	Warning	There's an event requiring your attention, such as when Access, Threat Protection, or Segmentation is disabled. You cannot dismiss these warnings; they automatically disappear from the Notifications pane once the problem is resolved. The agent blocked access to a host or resource, for example, when you try to visit a website blocked by the current SIA policy setting. Multiple occurrences of the same event are consolidated into a single entry, displaying the total count. You can dismiss these notifications at any time by clicking X.
	Authentication Required or Critical Error	Authentication is required. One of the Guardicore Platform Agent components encountered a critical error.

Each entry in the Notifications pane shows a timestamp and details about the event, including applicable remediation steps if relevant.

OS notifications

Guardicore Platform Agent uses your operating system's notification system to inform you about important agent events and activities. You may receive an OS notification when:

A service requires authentication
The agent encountered an error
You attempt to access a blocked website
There's a new agent version available

Refer to the following help pages for instructions on how to manage your OS notifications: