Download Delivery service-level agreement

We maintain a service-level agreement (SLA) for Download Delivery on ​Akamai Control Center​ .

  1. Access Control Center.
  2. Log in with an account that has access to create Download Delivery properties.
  3. Select > SUPPORT > Download Center.
  4. In the Media Delivery category, select Download Delivery.
  5. Open Service-level agreement.
  6. Click Media content delivery service-level agreement.pdf to download the SLA.