Download Delivery service-level agreement

We maintain a service-level agreement (SLA) for Download Delivery on ​Akamai Control Center​ .

1. Access Control Center.
2. Log in with an account that has access to create Download Delivery properties.
3. Select ☰ > SUPPORT > Download Center.
4. In the Media Delivery category, select Download Delivery.
5. Open Service-level agreement.
6. Click Media content delivery service-level agreement.pdf to download the SLA.