Request a refund

If you think your site experienced either a potential availability outage or unsatisfactory performance, contact Support. Make sure you have this information available for your support team:

  • Your account name
  • The contract on which you detected an issue
  • The type of issue (availability or performance)
  • The name of the test where you detected an issue
  • The date(s)/time(s) of the data points that raised a concern for you; if there are many data points, a time range is sufficient

The support team will investigate the matter and respond to you.