Review the points in this table if Script Management isn't behaving as expected.
The dashboard is empty
If there's no real-user monitoring (RUM) beacon data available, the View and Edit Configuration table on the Script Management dashboard will be empty. Check that:
If after all of this, the table is still empty, talk to Akamai customer support.
Dashboard data is missing
This could be because certain scripts generated enough RUM beacons for Script Management to detect them, and you've set up your policy to defer or block them. As a result, there aren't enough beacons to provide data. Basically, your policy is doing its job.
Scripts are not deferred or blocked
If the policy isn't applied or the service worker isn't functioning, scripts that the policy should defer or block might be allowed to run on your site.
After performing these checks, allow a few minutes for the policy to propagate and reload the page in the browser. If this doesn't resolve the issue, talk to Akamai customer support.
A script set to No Action is blocked
Slow network simulation stops working
If some functionality on your site stops working when you're simulating a slow-network connection, Script Management's Single-Point-of-Failure Protection feature might be intervening with scripts because of the network conditions.
Check the timeout range limits, located in the Advanced settings:
Updated 9 months ago