Complete the steps that apply to the target operating system.

Uninstall Guardicore Platform Agent on Windows

Depending on the original installer, complete one of these procedures to uninstall the agent on Windows. To silently uninstall Guardicore Platform Agent, see Uninstall the agent silently on Windows.

Before you begin:

Quit Akamai Guardicore Platform Agent.

Uninstall an agent installed with the MSI installer

Complete this procedure to uninstall Guardicore Platform Agent that was originally installed with the MSI installer.

To uninstall Guardicore Platform Agent:

Select Start > Settings > Apps.
Select Guardicore Platform Agent, and then click Uninstall.
Follow the onscreen instructions to complete the uninstallation. If your settings require an uninstall code, enter the code as prompted.

Uninstall an agent installed with the EXE installer

This method completely removes all agent components.

To uninstall Guardicore Platform Agent:

Locate the original .exe installer file.

📘
If the original install file is unavailable or you enabled anti-tampering, query the registry on the target machine to locate the uninstallation command. For instructions, see Query the registry to find the uninstall command.
Open a command prompt.
Enter this command:
```
<path-to-install-exe> /uninstall
```
where <path-to-install-exe> is the file path to the EXE installer.

Query the registry to find the uninstall command

If the original installer file is unavailable or you enabled anti-tampering, query the registry on the target machine to find the uninstallation command string.

To find the uninstall command:

Open a PowerShell on the target machine and enter this command to search the registry. Search results are saved to an output file.

$paths = "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall", "HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall"
Get-ChildItem -Path $paths | Get-ItemProperty | Where-Object { $_.DisplayName -match "Guardicore*" } | Select-Object DisplayName, UninstallString | Out-String -Stream | Out-File -FilePath "C:\path\to\output.txt"

where \path\to\output.txt is the file path where you want results saved.

Open the output file to find the uninstall string for Guardicore Platform Agent.
Enter the command in a command prompt to uninstall the agent.

Uninstall the agent silently on Windows

To silently uninstall the agent on Windows:

Do one of the following:

If the Allow uninstall with code setting is disabled in the Enterprise Center configuration settings, enter this command:

wmic product where "name = 'Guardicore Platform Agent'" call uninstall /nointeractive

If the Allow uninstall with code setting is enabled in the Enterprise Center configuration settings, enter this command:

msiexec /x "GuardicorePlatformAgent-<versionNumber>-windows.msi" CODE="<uninstall_code>" /q

where:

<versionNumber> is the version number of Guardicore Platform Agent.
<uninstall_code> is the Code for Uninstall that’s provided on the agent Configuration page (Client and Connectors > Manage and Download Clients > Configuration) of Enterprise Center.

Uninstall Guardicore Platform Agent on macOS

Before you begin:

Quit Akamai Guardicore Platform Agent.

To uninstall the agent on macOS:

Go to Finder > Applications.
Find Akamai Guardicore Platform Agent on the list of installed applications.
Right-click Akamai Guardicore Platform Agent.
Click Move to Trash.
Enter your OS username and password to proceed with the uninstall operation.
Click OK.

Uninstall the agent silently on macOS

To silently uninstall the agent on macOS:

Do one of the following:

If the Allow uninstall with code setting is disabled in the Enterprise Center configuration settings, open the macOS Terminal and enter the following command:

sudo /Library/Application\ Support/Guardicore\ Platform\ Agent/macos/scripts/uninstall.sh

If the Allow uninstall with code setting is enabled in the Enterprise Center configuration settings, enter the following command:

sudo /Library/Application\ Support/Guardicore\ Platform\ Agent/macos/scripts/uninstall.sh CODE="<uninstall_code>"

where <uninstall-code> is the Code for Uninstall that’s provided on the Configuration page (Client and Connectors > Manage and Download Clients > Configuration) of Enterprise Center.

Uninstall Guardicore Platform Agent on Ubuntu

To uninstall Guardicore Platform Agent on Ubuntu, run the uninstaller bash script with elevated privileges:

sudo /etc/gpa/scripts/uninstall.sh