May 1, 2016 ‚ÄĒ Case Management v1 improvements

Case Management application has been updated with a modern user interface that is easier and more powerful to use.

  • Overall performance of the application is now faster by 50% on average.
  • You may attach files in a single step when creating cases.
  • You may find all your case details on a single page.
  • You may search and sort your cases to simplify your case management dashboard.
  • There is an improved relevancy algorithm for Knowledge Base articles shown during case creation to assist you more accurately.