Back to AllMay 1, 2016 — Case Management v1 improvements almost 8 years ago by firstname.lastname@example.orgCase Management application has been updated with a modern user interface that is easier and more powerful to use. Overall performance of the application is now faster by 50% on average. You may attach files in a single step when creating cases. You may find all your case details on a single page. You may search and sort your cases to simplify your case management dashboard. There is an improved relevancy algorithm for Knowledge Base articles shown during case creation to assist you more accurately.