May 1, 2016 — Case Management v1 improvements
over 8 years ago by msulik@akamai.com
Case Management application has been updated with a modern user interface that is easier and more powerful to use.
- Overall performance of the application is now faster by 50% on average.
- You may attach files in a single step when creating cases.
- You may find all your case details on a single page.
- You may search and sort your cases to simplify your case management dashboard.
- There is an improved relevancy algorithm for Knowledge Base articles shown during case creation to assist you more accurately.