Manage support requests to resolve any issues with your Akamai applications and services using the Case Management API.
Use this API:
- If you administer Akamai products and want to develop your own set of tools to interact with Akamai customer service representatives outside of Akamai Control Center.
- To track the status of various support tickets, and to open new tickets.
- To allow your own set of users to comment on support tickets and upload files that demonstrate problems.
- If you are a reseller who wants to develop a customer support layer for third-party users.