The Quality of Service Monitor console provides real-time visibility into the quality of video streaming experienced by your audience. You can display data in terms of metrics such as audience engagement, availability, startup time, rebuffering, and bit rate. You can monitor an event by clicking on the report pack for the event on the landing page. You can troubleshoot issues by drilling down to select metrics in real-time and isolating them by available dimensions. The QoS monitor also lets you configure notifications that report unexpected quality issues.

Manage report packs and dashboards

You can view report packs added during configuration and create dashboards of preferred reports.

View report packs

You can view report packs added during configuration.

Go to ☰ > MEDIA > Media Analytics.
Click the Navigation Control menu.
Select Active or Inactive to display the reports associated with it. Enter the report pack name in the search field to bring it up quickly.

View dashboards

You can view standard and custom dashboards.

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Enter the dashboard name in the search field to bring it up quickly.

Go to ☰ > MEDIA > Media Analytics.
Click the Navigation Control menu.
Select the desired dashboard to display reports associated with it.

Create a custom dashboard

You can create a custom dashboard to view specific data for a stream.

Go to ☰ > MEDIA > Media Analytics.
Make certain you are using the right account and report pack.
Select the appropriate time zone and dates, and apply the relevant metrics and dimensions.
Click Settings and select Save dashboard.
Enter an appropriate Name and Description and assign Visibility options. You can optionally save the dashboard with filters that had been applied to the original dashboard.

Edit a dashboard

You can edit a dashboard to update its settings.

Go to ☰ > MEDIA > Media Analytics.
Select the dashboard you want to update in the Navigation Control menu.
Update metric and dimension values as necessary.
Click Settings and select Save Dashboard to complete the procedure.

Set a dashboard to the default view

You can set a dashboard to open by default. For example, you could do this for a dashboard with reports that are critical to the smooth operation of your business.

Go to ☰ > MEDIA > Media Analytics.
Select the dashboard you want to set as default in the Navigation Control menu.
Click Settings.
Click Set as Default.

Change dashboard time zone

You can change the time zone of your reports to view stream performance in other geographies.

Go to ☰ > MEDIA > Media Analytics.
Click Settings.
Select the desired timezone and click Apply.

Delete dashboard

You can delete a custom dashboard that you no longer need. You can't delete a standard dashboard. Only dashboards you've created can be deleted.

Go to ☰ > MEDIA > Media Analytics.
Select the custom dashboard you want to delete in the Navigation Control menu.
Click Settings.
Click Delete Dashboard.

Use metric tabs for extensive data

The QoS Monitor console opens with five metrics, that are displayed as tabs on the top of the page. These tabs let you view data based on each metric. When you click a metric tab, you can view data pertaining to it.

These tabs are available, by default:

Audience Size. Total audience for the media at a particular point in time. This value is instantaneous, not aggregate.
Availability. Average availability across all attempts (excluding user abandons).
Start Up Time. The average startup time per session.
% Rebuffering Plays. Weighted average of the proportion of rebuffering sessions calculated at 1 minute and expressed as a percentage.
Bitrate. The average bitrate at which the stream is played back.

QoS Monitor tabs and consoles are independent of changes applied to other tabs and consoles. For example, an open Diagnose window in one console will not reflect in a new console that is opened in another tab of the same browser. Similarly, changes to a tab on the QoS Monitor console are limited to that tab and will not reflect in another tab of the same console.

You can add custom tabs

Click the plus icon next to a standard tab. Select a metric from the list to create a custom tab.

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The console can hold up to seven tabs. Custom tabs can be deleted, but they're not recoverable.

Data on the main chart

The main chart provides a bird's-eye view of a live event at a targeted low latency for each metric tab. Data on the chart is aggregated every minute.

Main chart

Add More Metrics to the Chart. Hover over the top-right of the chart and click + to add metrics to it. Additional metrics may help you interpret the data.
Timeline. You can use the scroll-bar on the 24-hour timeline to zero-in on any 2-hour window in the past 24 hours. A notification shows as dash on the timeline. Hover over it to see the time of the alert and its assigned priority.

Manage dashboard widgets

Widgets can be customized to show information that's important to you.

The widgets in this dashboard let you analyze data by geography, format, event name, and connection speed. The data shown is based on the metrics selected in the active tabs. Mouseover a widget to access additional functionality.

Add Metrics. Click the plus icon to add metrics to further analyze available data.
Toggle to Chart View. Click the gear icon and select Toggle to Chart View to switch from table to chart view and vice versa.
Analyze Data. Click the gear icon and select Analyze Data to pair more dimensions and metrics. The dimension values are one-click filters that make it easy to narrow down the data set and identify patterns.
Export to CSV. Click the gear icon and select Export CSV to download widget data in CSV format for easy emailing and collaboration.
Resize Widget. Click the gear icon and select Resize Widget for a wider view of the widget.

Manage notifications

Notifications are alerts that are set as conditions and thresholds on metrics and dimensions.

You can configure them to track issues ranging from too many rebuffering sessions in a given time to very high startup times for a given city, country, or region.

Create notifications

You can create notifications to track issues related to your metrics.

Go to ☰ > MEDIA > Media Analytics.
Click Notifications .

The Notifications panel opens from the right side of the page.
Click the Configure Notification icon .

The Notifications window is revealed.
Click Create.
Enter an appropriate Notification name, a Description and assign Priority based on the severity of the notification.
Use the Conditions options to define the trigger for the notification. For example, you could choose to be notified if Play Duration Per Play is less than (< ) than two minutes (2). Click the + icon to add more conditions for the alert. You can add a maximum of four conditions.
You can open the Advanced Conditions to customize the frequency of the notification and apply additional filters.
- For Every/Notify After. Use these options to set a time interval and an aggregation interval for your set Conditions. For example, if you set For Every to 3 minutes, and Notify After to 3 occurrences, then 3 consecutive occurrences of the Conditions you've set must occur in the span of 3 minutes to trigger the notification. These default to 1 minute and 1 occurrence if you don't change these options.
- Apply Filter. Use these options to further filter requirements for the notification to only a specific Dimension that meets a specific Dimension that meets a specific operator and value. Click the + icon to add more filters. You can include a maximum of four filters.
If desired, open the Dimensions options to optionally set specific Dimensions to filter the notification. When the metrics you've set as your Conditions occur for the specific Dimensions you've selected here, the notification is triggered.
You can also open the Subscribers options to include email addresses to receive these notifications. By default, alerts are only displayed here in the Media Analytics interface.

View a notification

You can view a notification related to your metrics.

Go to ☰ > MEDIA > Media Analytics.
Select the relevant notification from the list in the notifications panel.

Delete a notification

You can delete a notification you no longer need.

Go to ☰ > MEDIA > Media Analytics.
Click Notifications .

The Notifications panel opens from the right side of the page.
Click the Configure Notification icon .

The Notifications window is revealed.
Locate the custom notification you want and click its Delete icon.
Click Continue on the Confirm Deletion prompt.

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You can only delete a custom notification. Notifications labeled with S are standard, and can't be deleted.

Assign notification priority

You can set the priority level for your notifications.

Go to ☰ > MEDIA > Media Analytics.
Click Notifications .

The Notifications panel opens from the right side of the page.
Click the Configure Notification icon .

The Notifications window is revealed.
Select the Email Configurations tab.
In Email Condition select the Notification option and choose the notification to be emailed.
Enter Email addresses. Separate multiple email addresses with a comma.
Set Email Condition to Priority and choose the priority levels at which notifications should be emailed.
Click Save.

When this notification is triggered, an email is sent to all of the recipients you've specified. The email includes a link that launches the QoS Monitor console with data pre-filtered by the conditions configured for the notification.

Use filter to customize reports

Filters are used to reduce or isolate the data processed in reports.

You can create individual filters for each criterion and apply each filter to a report pack. When multiple filters are applied, Media Analytics treats them as mutually inclusive (AND) filters only allowing data that meets all conditions, simultaneously. For example, if you applied the filters, 'include URLs with mysite.com' and 'exclude files with the .jpg extension,' results are shown for these specific filters, and then sequentially, per filter.

Click Filters .
In the Dimension Filters tab, select the required dimension:
- Continent. Filter data by viewer's continent based on mapping of the viewer's IP address to their location.
- Country/Area. Filter data by the viewer's country based on mapping of the viewer's IP address to their location.
- Region. Filter data by the viewer's state or region based on mapping of the viewer's IP address to their location.
- Start Up Time Range. Filter data by startup time experienced during a visit.
- Format: Filter data by the format in which media is encoded or delivered.
- Title/Event Name. Filter data by Title name for on-demand content or Event Name for live events.
Select the drop down for the desired dimension type, then select the appropriate dimension for the filter.
Select the relevant operator and enter the value to filter the dimension.
Select the Metrics Filter tab to select from the available metrics. You can use an operator and values to add a threshold on each metric.
Click Apply to save individual settings as you progress through the process. When you're done, click Save and Apply to fully save your filter.

Use a saved filter group

Select a dashboard to view.
On the right-hand side of the dashboard, select a saved filter from the Saved Filter Group drop-down .

The applied filters are pinned to the top of the dashboard. Remove the filters by deleting the pins.

Diagnose data for deeper insights

The "Diagnose" feature in QoS Monitor offers a deeper understanding of factors impacting key metrics.

The "context of interest" is arrived at, as part of problem scoping. Multiple dimensions can be used on a selected metric to understand the cause of an error. Then, you choose a direction to go to get to the root of the problem.

How to use Diagnose view

Select ☰ > Media Analytics and click Diagnose .
Use the Search Metric field to filter metrics. Use the Dimensions panel to further filter your metrics based on certain dimensions.
Once filtered, select your metric.

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If there is too much or too little data for your selected metric, you can plot additional metrics associated with your original metric to narrow down data.
Select a primary dimension to extract more information around the metric.

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To discover the actual problem, you may want to dig deeper into the dimension set. You could start your investigation with a primary dimension and extend it to secondary dimensions. For example, you could use the Geo dimension, Continent as your primary dimension followed by Country, Region, and finally City.
Select any secondary dimensions you want to use. You can see the dimensions you've selected on the pinboard above the widgets.

Use widgets to diagnose further

You can see the primary and secondary dimension values in widgets below the metric chart. These widgets let you further analyze your data.

You can compare data with global trends

Compare widget data to global data in the main metric chart.

Hover over a selected dimension in the widget. A pin and a trend chart icon appear.
Select the trend chart icon to compare values for the selected dimension against a global value.

For example, assume you've plotted the metrics, Audience Size and Availability for your primary dimension, North America. You click the trend icon beside your secondary dimension, Canada to compare its values with global trends, the metric chart plots the trend for all the chosen values. This gives you a region-wide perspective. On a hover, the metric chart also provides you details on all the values. At the bottom of the chart, you can view the legend for the graph.

You can pin dimensions to filter data in widgets

Pin a dimension in the widget to filter values for it alone.

Hover over a selected dimension in the widget. A pin and a trend chart icon appear.
Select the pin icon to pin values for the selected dimension. Pinned dimensions are highlighted in blue in widgets. Notice that the corresponding dimension on the pinboard above the widgets is highlighted.

The widgets now display data only for the selected pin. For example, if you've pinned the dimension Safari, the parent dimension, Browser is highlighted in the pinboard and it displays the number of pins you have selected.
To unpin the selected dimensions, click the pin icon against the highlighted dimension in the widget.