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updatedAt: 2026-04-20T19:53:16.000Z
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# Reset a user password

[block:callout]
{
  "type": "info",
  "body": "THis topic applies only to organizations running Customer Care Portal."
}
[/block]

<br>

No one (including Administrators) has access to user passwords: nobody can read a user’s password nor can anyone set or reset a user’s password. So what do you do if a user contacts you because he or she has forgotten their password and can’t log on to the site? One thing you can do is click **Send Password** to send the user a link to a page where they can create a new password.

To help a user reset their password, click the appropriate user account on the **Manage Profiles** page, then click **Send Password**. Doing that sends the user an email; if the user clicks the link in the email, he or she will be taken to a page where they can reset their password.

<br>

[block:callout]
{
  "type": "info",
  "body": "Although administrators cannot change a user’s password, they *can* use the [/entity.update](https://techdocs.akamai.com/identity-cloud-entity/reference/post-entity-update) API operation to force a user to reset their password. This is done by setting the user’s password to NULL (no password), and then sending them a reset password link. Users must then create a new password before they can log on. (However, and by default, users are allowed to simply reuse their old password.)"
}
[/block]

# Sibling pages

* [View user profiles](https://techdocs.akamai.com/identity-cloud/docs/view-user-profiles.md)
* [Create a user profile](https://techdocs.akamai.com/identity-cloud/docs/create-a-user-profile.md)
* [Manage the property attribute](https://techdocs.akamai.com/identity-cloud/docs/manage-the-user-profile-property-attribute.md)
* [Manage the full user record](https://techdocs.akamai.com/identity-cloud/docs/manage-the-full-user-record.md)
* [Resend an email verification notice](https://techdocs.akamai.com/identity-cloud/docs/resend-email-verification-notices.md)
* [Delete a user profile](https://techdocs.akamai.com/identity-cloud/docs/delete-a-user-profile.md)
* [Export audit data](https://techdocs.akamai.com/identity-cloud/docs/export-audit-data.md)
* [Export user data](https://techdocs.akamai.com/identity-cloud/docs/export-user-data.md)