Create a Virtual Waiting Room policy

After you purchase Virtual Waiting Room, you can see it on your ACC (Akamai Control Center).

Create one policy for each waiting room queue. A single policy can be used on one property, or on multiple properties. When the same policy is used on multiple properties, all visitors from the multiple properties are placed in the same Virtual Waiting Room queue. You can customize the virtual waiting room page and assets for each property to give your visitors a unique customer experience.

How to

To create a new policy:

  1. Go to > CDN > Edge logic Cloudlets.

  2. Click Create New Policy.

  3. Enter policy information.

    1. Select Virtual Waiting Room for Cloudlet Type.
    2. Enter a unique name for the policy. Policy names can include alphanumeric characters and underscores.
    3. Choose an associated group from the drop-down list.


A Virtual Waiting Room policy is a Shared policy. Once created and activated, a Shared policy is available and fully usable for an unlimited number of properties.

  1. Click Create Policy.
    Version 1 of the policy is created and the Version Details window opens.